FAQ

Orders are processed within 1–3 business days. Delivery then usually takes 8–12 business days in Europe and 6–10 business days in the United States. You'll receive a tracking number by email as soon as your order ships.

Standard shipping is free on every order. Where a faster option is available, its price is shown at checkout before you pay.

We ship to the countries shown at checkout, including the European Union and the United States. If an item can't be shipped to your country, checkout will let you know before you pay.

Enter your tracking number on our Track Your Order page. Tracking can take 2–3 business days to show its first update after you receive the shipping email.

Some items ship from different warehouses, so an order with several items can arrive in separate packages on different days. Each package has its own tracking number.

Yes, if it hasn't shipped yet. Contact us within 12 hours of ordering with your order number and we'll update or cancel it.

First check the tracking page. If your order is more than 5 business days past the estimated delivery date, or tracking hasn't updated for 7 days, contact us with your order number and we'll investigate and send a replacement or a refund.

You can return unused, unworn items with their original tags and packaging within 30 days of delivery. Contact us to start a return and we'll send instructions. Refunds are issued to your original payment method within 5–10 business days of receiving the return. Full details are in our Refund Policy.

You have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason, and our 30-day return window includes this. Faulty items are also covered by the 2-year legal guarantee. See our Refund Policy for details.

Contact us within 7 days of delivery with your order number and a photo of the item. We'll send a free replacement or a full refund, and you won't need to return the damaged item.

If the item is faulty or we sent the wrong one, we cover it. For change-of-mind returns, including the wrong size, return shipping is paid by the customer.

For hygiene reasons, earrings for pierced ears, and underwear or swimwear supplied with a hygiene seal, can't be returned once the seal is opened, unless they are faulty.

Check the size information on the product page and compare it with a similar piece you own that fits you well. Some styles run small, so if you're between two sizes we recommend the larger one. Not sure? Ask us in the chat before ordering.

Yes. Our kids' collection includes coats, hoodies and sets, knitwear, dresses and jeans. Each product page shows the available sizes by age or height.

We do our best to show colors and details accurately, but your screen and the product may differ slightly.

Follow the care label on each item. Keep jewelry dry and away from perfume and lotions, and store it separately to avoid scratches.

We accept major credit and debit cards and the other payment options shown at checkout. All payments are processed through an encrypted, secure checkout.

Yes. Mix and match any items: buy 2 and save 10%, buy 3 and save 15%, or buy 4 or more and save 20%. The discount is applied automatically in your cart, so there's no code to enter. Only the highest discount applies.